Account and billing
For the questions that arrive after purchase: what a plan includes, what changing one does and when, and how invoices work.
Who this section is for
Owners, admins and billing contacts of an organization. The pages below cover what each plan includes, what happens when you change plan, add or remove counties, seats or the API, or cancel, and where invoices come from. Every self-serve price and allowance is on the pricing page; these pages describe mechanics, not numbers.
Anything about the data itself belongs under Data; anything about a control on screen belongs in Platform.
- Cancelling and refunds
- Changing plans
- Invoices and payment
- Past due and suspension
- Plans
- Points and usage
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